Quality Claim & Return Policy

At Benecustcep (operated by Qingdao Benefit Customer Industry & Trade Co., Ltd.), we strictly follow international industrial quality standards to deliver high-precision graphite, silicon carbide, quartz, and high-temperature thermal technical components. Because most of our products are customized or processed based on specific technical drawings and engineering requirements, our return and claim policies are structured as follows:

1. Quality Guarantee & Inspection Standard

All products undergo rigorous dimensional and material inspection prior to dispatch. Products are guaranteed to conform to the mutually agreed technical drawings, tolerances, and material specifications stated in the formal Purchase Order (PO) or Proforma Invoice (PI).

2. Quality Claim Notice Period

Standard Claims: Any claims regarding physical damage, quantity discrepancies, or visual defects must be submitted in writing within 14 calendar days after delivery at the destination port/address.
Dimensional & Technical Discrepancies: Claims regarding precision, material properties, or technical tolerance non-conformity must be submitted within 30 calendar days from the date of arrival.

3. Claim Submission Process

To file a valid quality claim, the client must provide:

Formal written notification detailing the exact issue.
Inspection report or high-resolution photos/videos showing the defect.
Batch number or order reference code.

Once received, our technical engineering team will review and verify the claim within 3 business days.

4. Remedies & Solutions

Upon verification of a manufacturing or material defect caused by Benecustcep, we offer the following resolution options:

Free Replacement: Priority reproduction and air/express dispatch of replacement parts at our expense.
Rework/Refinement: Technical guidance or financial support for local secondary machining if feasible.
Credit or Refund: A partial or full credit/refund applied to future or current orders.

5. Non-Refundable Circumstances

Returns or claims will not be accepted under the following conditions:

Products manufactured strictly according to client-approved drawings that contain client-side design errors.
Damage caused by improper installation, thermal shock, improper storage, or operating conditions exceeding technical limits.
Custom-machined products requested for return due to client’s internal commercial changes.